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Cruise Management: Information and Decision Support Systems by Tim Martikke, Constanze Weisser (auth.), Alexis

By Tim Martikke, Constanze Weisser (auth.), Alexis Papathanassis, Michael H. Breitner, Cornelia Schoen, Nadine Guhr (eds.)

Increasingly, cruise operators are employing info and verbal exchange applied sciences (ICTs) to enhance service-effectiveness and procedure potency, either on- and off-board. for this reason, it truly is worthy starting up a dialogue at the strength and demanding situations ICTs entail for either cruise operators’ back-offices and for cruisers’ intake studies. This publication records the lawsuits of the first e-Cruising convention (Bremerhaven, Germany), which was once aimed toward discussing the chances and applicability of ICTs and cellular providers in a variety of facets of cruise operations. Following a rigorous double-blind overview, the easiest papers have been selected to be integrated during this volume.

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Announce employee schedule coordinator The first step is to appoint the working hours (part-time and full-time workers) of all working areas of the organization. With a specific function, the balance per hour can be calculated and demonstrated for each employee. Preparing and post processing tasks should be included when calculating the working hours, to prevent overtime. g. decorating tables, serving guests and cleaning tables) in one working area into different work positions (waiter, dishwasher, chef).

5 indicates, by showing the global cruise supply and demand projections to 2025. 2: Global Cruise Supply/Demand Projections to 2015, data from Peisley, T. (2010) Cruise ships are going to be bigger, carrying an even higher number of passengers. 6, the amount of capacity offered in 2012 will increase to an average of 3715 berths per ship. 3: Capacity offered until 2012, data from Peisley, T. (2010) Having more capacity does not only mean having more passengers but also to be able to manage a crew of often more than 2,000 employees.

1 Introduction The capacity of ocean cruise going vessels is rising steadily and the ‘Oasis’ or ‘Allure of the Seas’ were definitely not the last big projects the shipyards had to build. 5% per year. And the industry is not predicted to mature soon; analysts and professionals see healthy growth through 2012 and especially when looking at the order book of ships for delivery until 2014, it can be seen that until now the term “growth” is not just a trendy word used lately in this industry, but a positive and secular determinant for our economy.

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